SHIPPING AND RETURN POLICY

Shipping Policy:

  • Shipping Zones: We currently ship within the United States and Puerto Rico. Unfortunately, we do not offer international shipping at this time.
  • Shipping Methods: We use standard shipping methods for all orders. Expedited shipping options may be available at an additional cost.
  • Processing Time: Orders are typically processed within 1-2 business days. During busy seasons or holidays, processing times may be slightly longer.
  • Shipping Time: Once shipped, orders usually arrive within 3-7 business days depending on the destination and shipping method selected.
  • Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and the shipping destination.
  • Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
  • Shipping Delays: While we strive to ensure timely delivery, please note that unforeseen circumstances or carrier delays may affect shipping times.

Return and Refund Policy:

  • Returns: We do not accept returns.
  • Refunds: We do not offer refunds.
  • Damaged or Incorrect Items: If you receive a broken package or incorrect item, please contact us immediately. We will arrange for a replacement. 
  • ** DELICIAS DISTRIBUTIONS IS NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED PACKAGE. ALL PACKAGES HAVE INSURANCE OF UP TO $100 PROVIDED BY USPS. IF THE PACKAGE SUFFERS ANY OF THE SITUATIONS MENTIONED BEFORE PLEASE SUBMIT A CLAIM DIRECTLY WITH USPS**
  • IF YOUR PACKAGE IS LOST DUE TO INCORRECT ADDRESS, YOU WILL BE RESPONSIBLE OF PAYING THE SECOND SHIPPING LABEL. 
  • Exchanges: Unfortunately, we do not offer direct exchanges.
  • Quality Assurance: We take pride in our products and strive to ensure customer satisfaction. If you have any concerns about your order, please reach out to our customer service team for assistance.

Additional Notes:

  • Storage Recommendations: Upon receiving your candies, store them in a cool, dry place away from direct sunlight for optimal freshness.
  • Customer Service: Our dedicated customer service team is available to assist you with any inquiries or issues related to your order. Contact us via email or phone during our business hours.

    By placing an order with us, you agree to adhere to our shipping and return policies outlined above. If you have any questions or need further clarification, please don't hesitate to reach out to us. Thank you for choosing Delicias Distributions.